Terms & Booking Conditions
Wedding & occasions bookings; a 50% non refundable booking fee is payable upon booking but we can be flexible on this, please contact us to discuss. We can also help with a payment plan if required.
The balance must be paid in full 4 weeks prior to your event, failure to do so will put your booking at risk. Cancellations must be made in writing and if received 4 weeks or more before your event, the balance will be refunded if paid in full previously, or no balance due if booking fee only has been paid. Cancellations by you after the 4 week period, full payment is due. If, due to unforeseen circumstances we cannot attend your event, a full refund will be paid. Should this be within a reasonable notice period, we will do our best to source a reputable replacement.
Being on time for your wedding or occasion will ensure the doves are released within the specified time. Due to
animal welfare, the doves cannot stay confined to their cages for longer than 90 minutes. Delays and Failure in adhering to agreed times, may result in your doves not being released and no refund will be issued.
The doves cannot be released in poor weather. Rain, heavy showers, fog, mist, high winds, electrical or snow storms will prevent the doves from safely getting home. Should this be the case, we will still turn up on your day and provide the service up to the point of release. In this rare scenario a part refund will be given - display only packages start from £100, and a free service will be offered at our local park for a future anniversary.
We will always turn up suitably and smartly dressed for your event, and our doves will be healthy, fit and pristine.
We will, regardless of whether you have had a practice, take our time with you on the day when handing over our doves for you to release. We will ensure you are happy and confident, and they are comfortable in your hands.
How we use your data. If you have contacted us via any media online, your details are held securely in a password protected device with access only to the owners of Lovey Dovey UK. Your details are not shared with any third party for any reason. We will only contact you if you have expressed an interest in our services.
We would like to use some images for our website. The use of images on social media will be with your permission. We would never put images on of your wedding on the same day they are taken.